Is it just me…or are millennials not as different as we think when it comes to learning?

There is no denying the sheer volume of posts, blogs and commentaries that abound, focused on how ‘traditional’ methods of development are to be forced into obsolescence by the rise of ’70:20:10′, ‘millennial learners’, ‘micro learning’ and ‘user generated content.’ In some cases these can feel like apocalyptic warnings for us learning professionals to change our ways or be left by the wayside, like some kind of powerpoint riddled roadkill. Now, I like…

Is it just me…or do teams have to be braver at telling their bosses how they are performing?

I’ve read a few of reports recently that focus on the current state of the UK workforce. One of these reports, Lanson’s Britain at Work 2016, resonated with me over one particular comment, that although 92% of managers that completed the survey thought they had good management and leadership skills, their employees disagreed, with 34% saying they needed more support, 32% complaining about their manager’s integrity in communication and 35%…

Is it just me…or has upselling got a bit lazy?

I’ve had one or two point of sale experiences recently that have got me thinking (as always).  Have you experienced the situation where, upon approaching the till point with your product (today it was new refills for our moisture trap at home) you are flatly asked, without any degree of animation, emotion or, indeed, expectation whether you would like some completely unrelated product (in this case some sweets)? I cannot overstate how…

Want more from your customers? Treat them as part of your team!

In response to my previous posting Want to get more from your team? Treat them as customers. I wondered what would come from turning this on its head? So, you’ve worked hard and got your business performing, and you’ve got an ever growing customer base that is buying your products, but what can you do to take your business further and ensure that base becomes loyal and value building? Now…

Want your teams to excel? Treat them like customers. My 6 steps to Service Centred Leadership.

In the days when terms such as ‘job for life’ actually meant something it was easy to assume that management and leadership were at best a rite of passage as you coursed merrily along your career path and at worst a carte blanche to treat your subordinates just as badly as you were treated as you climbed the career ladder. Nowadays, we have to look at things slightly differently. As…

Is it just me, or do we all need to work from home?

I was in a session with my coach recently when he mentioned how disciplined he was when he worked is his office at home. This developed into a conversation about just how productive we can be in that environment, free from the distractions of office life. Now, I have worked from home, basically, for the past 20 odd years, so you could be excused for saying that I am somewhat…

Is it just me, or can we learn a lot about being successful in life from TV detectives?

  I have to admit, my guilty pleasure is sitting down to watch an absorbing episode of Morse, Lewis, Poirot or, my current favourite, Death in Paradise. Sure, they are formulaic and you can often see the twist or punchline coming from a mile away, but they are fun and are usually a decent way of killing an hour or two. But I was thinking recently (actually whilst watching said Death…

Is it just me…or are unwritten rules a bigger barrier to our success than written ones?

I’ve had this on my mind for a while, and have started this blog entry a couple of times, but I didn’t feel like I had a hook. Then this past weekend something happened that helped me consolidate my thoughts. I’m very privileged that my youngest daughter is a chorister at Wells Cathedral in Somerset (following in her big sister’s shoes) and I get to sit in quiet contemplation on…